FAQs

1. What is the timeframe for producing or creating your jewelry?

My production time is remarkably swift, taking only 1-3 days. This ensures you receive your order promptly. I send orders through USPS, and the US shipping time is approximately 3-5 business days. Shipping policy

2. Can I preview the design before making a purchase?

Absolutely! I provide a design preview option, allowing you to visualize your chosen design before placing your order.

3. Are your jewelry items waterproof?

Yes, all my jewelry is waterproof, ensuring their longevity and your peace of mind.

4. How are the products packaged?

Each order, whether it's a bracelet, necklace, keychain or ring, arrives in an elegantly gift-wrapped box, adding a touch of sophistication to your purchase.

5. Do you offer a warranty for your products?

I stand by the quality of my products. Every purchase comes with a 1-year Warranty, demonstrating my commitment to your satisfaction.

6. What materials do you use for your jewelry?

I use only premium materials like Sterling Silver, Gold Filled, and Genuine Leather. My jewelry is hypoallergenic, ensuring comfort and durability.

7. Are your bracelet designs adjustable?

Yes, my bracelet designs are adjustable and designed to fit popular sizes. If you need a custom size, you can provide the details in the checkout note.

8. How can I personalize my order with custom text?

Personalization is easy! Just include the custom text you'd like engraved in the "Note to Nadin Art Design - Personalized Jewelry:" box during the checkout process.

9. What payment options do you accept?

I can accommodate a variety of popular payment methods including Credit Cards such as Visa, MasterCard, American Express, along with options like Apple Pay and Paypal.

Payment options

10. What is your return policy?

Several types of goods are exempt from being returned. Custom engraved or personalized orders cannot be returned.

Feel free to contact us if you have any further inquiries or need assistance. Your satisfaction is our priority! Return policy

 11.  Can I request a custom design that is not listed on your website?

Absolutely! We love collaborating with our customers to bring their unique visions to life. Simply reach out to our customer service team, and we'll work with you to create a custom design that exceeds your expectations.

12. Engraving: I see the box to add text but how do you know what I want on the inside and outside for engraving? 

Please write in the note box: Outside: Text for engraving, Inside: Text for engraving

13. Can the cuff bracelets be paired with other jewelry pieces?

Yes, our cuff bracelets 6mm and 8mm can be paired with other jewelry pieces.

14. Are the bracelets, necklaces and rings suitable for people with sensitive skin?

Yes, I use only hypoallergenic metals such as 925 sterling silver and gold filled.

15. Is engraving on bracelets available in any language?

Yes, the bracelets, necklaces, and rings can be engraved in any language. This customization option allows customers to personalize their jewelry with text in their preferred language.

How do I contact you

You can write me via contact form or directly to info(at) nadinartdesign.com